Refund policy

At Verutti Australia, we want you to be satisfied with your purchase. This policy applies in addition to your rights under Australian Consumer Law.

Change of Mind Returns

Change-of-mind returns may be requested within 14 days of delivery.

To be eligible:

  • The item must be unused and in its original condition.

  • All original packaging, accessories, and tags must be included.

  • The return request must be made within 14 days of delivery.

Approved change-of-mind returns are provided as store credit only.

Cash refunds are not available for change-of-mind returns.

Customers are responsible for return shipping costs for change-of-mind returns.

Faulty, Damaged, Incorrect or Not as Described

If an item is faulty, damaged on arrival, incorrectly supplied, or not as described, please contact us as soon as possible.

These matters are handled in accordance with Australian Consumer Law.

Depending on the circumstances and your legal rights, the available remedy may include a refund, replacement, repair, exchange, or other appropriate resolution.

Where Verutti Australia is responsible for the issue, we will cover reasonable return shipping costs.

Refunds

Refunds may be available where required under Australian Consumer Law, including where an item is:

  • Faulty

  • Damaged upon arrival

  • Incorrectly supplied

  • Not as described

Approved refunds will be issued using the original payment method.

Change-of-mind returns are not eligible for cash refunds.

How to Request a Return

Before sending an item back, please contact us and provide:

  • Your order number

  • Details of the item

  • Reason for the return

  • Supporting photos where relevant

Return Address

Verutti Australia
59 Savannah Drive
Leanyer NT 0812
Australia

Contact Us

Email: info@verutti.com.au

WhatsApp messages only: +61 451 112 949